Shipping Information

At Cheap Drapvera Store, we strive to deliver your orders as quickly and efficiently as possible. Below are the details of our shipping options and timelines:

  • Order Processing Time: 1-2 business days
  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Shipping Fee: $12.95
  • Free Shipping:
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Free for orders over $50

Please note that delivery times may vary depending on your location and any customs delays.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as when you received it
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Lehengas: Due to their intricate designs and custom fittings, Lehengas cannot be returned or exchanged.

Return & Exchange Process

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your receipt or proof of purchase.
  4. Inspection & Processing: Once we receive your item, our team will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. If you opted for an exchange, your new item will be shipped to you as soon as possible.

Return & Exchange Request Template

To make the process easier, you can use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Cheap Drapvera Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at [email protected]. Thank you for shopping with Cheap Drapvera Store. We appreciate your business and look forward to serving you again!