At Cheap Drapvera Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Due to the nature of certain products, the following items are non-returnable:

  • Lehengas (due to their intricate designs and custom fittings)

Return & Exchange Process

  1. Contact Us: Send an email to [email protected] with your order number and the reason for your return or exchange request.
  2. Receive Instructions: Our customer service team will provide you with detailed instructions on how to return your item, including the return address.
  3. Ship Your Item: Package your item securely and ship it to the provided address. Please include a copy of your receipt or proof of purchase.
  4. Inspection & Processing: Once we receive your item, our team will inspect it and process your return or exchange within 5 business days.

Refund Process

Upon approval of your return, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days. If you opted for an exchange, your new item will be shipped to you as soon as possible.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Cheap Drapvera Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [List the item(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,

[Your Full Name] [Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at [email protected].

Thank you for shopping with Cheap Drapvera Store. We appreciate your business and look forward to serving you again!